Refund policy

Return and Refund Policy

Last Updated: May 1, 2026

Thank you for shopping at kruzial. This Return and Refund Policy explains how returns, refunds, cancellations, damaged items, and related requests are handled for purchases made through kruzial.com.

By placing an order with Kruzial, you agree to this Return and Refund Policy.

1. Return Window

Kruzial accepts returns within 15 days after the order is delivered.

To be eligible for a return, the item must be unused, unwashed, undamaged, and in its original condition. When possible, the item should include its original packaging, tags, accessories, manuals, and any items included with the product.

Returns requested after 15 days from delivery may not be accepted.

2. Return Authorization Required

Before sending any item back, customers must contact us first at:

contact@kruzial.com

Please include your order number, the item you want to return, and the reason for the return.

Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions and the return address by email.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the customer changes their mind, no longer wants the item, ordered the wrong item, or the item does not meet their personal preference, the customer is responsible for the return shipping cost.

If the item arrives damaged, defective, or incorrect, Kruzial may cover the return shipping cost after reviewing the issue and approving the return request.

4. Free Shipping and Original Shipping Costs

Kruzial offers free shipping on orders.

Because standard shipping is free, original shipping costs are not applicable for standard orders.

If any special shipping fee, upgraded shipping fee, or extra shipping charge is offered and paid in the future, that fee may not be refundable unless the return is due to an error by Kruzial, a defective item, or an incorrect item.

5. Refund Process

Refunds will only be processed after we receive and inspect the returned item.

Once we receive and inspect your return, we will notify you by email whether the refund is approved or rejected.

If approved, the refund will be issued to your original payment method within 5 to 10 business days.

Please note that your bank, credit card company, PayPal, Stripe, Shopify Payments, or other payment provider may take additional time to post the refund to your account.

6. Exchanges

At this time, Kruzial does not offer exchanges.

If your return is approved, we will issue a refund to your original payment method. If you want a different item, you may place a new order on kruzial.com.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, you must contact us within 3 days of delivery at:

contact@kruzial.com

Please include your order number and photos or videos clearly showing the issue.

After reviewing the information, we will let you know if your request is approved and provide the next steps.

Kruzial reserves the right to deny claims for damaged, defective, or incorrect items if the issue is not reported within 3 days of delivery or if photos or videos are not provided.

8. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:

- Personal hygiene products
- Opened or used beauty products
- Underwear or intimate items
- Custom or personalized products
- Gift cards
- Clearance items
- Final sale items

If an item is marked as “Final Sale,” it cannot be returned unless it arrives damaged, defective, or incorrect.

9. Order Cancellations

Orders may be canceled within 24 hours after purchase, as long as the order has not been processed or shipped.

To request a cancellation, contact us as soon as possible at:

contact@kruzial.com

If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after the item is delivered, subject to this Return and Refund Policy.

10. Shipping Delays or Unavailable Items

If Kruzial cannot ship an order within the advertised or promised time frame, we may contact you with an updated shipping estimate or offer a refund when required.

If no specific shipping time is provided, we will follow applicable U.S. rules regarding shipment timing and refunds for online orders.

11. Lost or Missing Packages

If your tracking information shows that your package was delivered but you did not receive it, please contact the shipping carrier first and then contact us at:

contact@kruzial.com

We will review the situation and help guide you through the next steps when possible.

Kruzial is not responsible for packages that are lost, stolen, or missing after being marked as delivered by the shipping carrier, unless the issue was caused by an error by Kruzial.

12. United States Orders Only

At this time, Kruzial only sells and accepts returns within the United States.

International returns are not accepted at this time.

13. Right to Refuse Returns

We reserve the right to refuse returns that do not meet the requirements of this Return and Refund Policy.

This includes, but is not limited to, items that are used, washed, damaged after delivery, missing parts, missing accessories, returned after the 15-day return window, or sent without prior authorization.

14. Contact Us

If you have any questions about returns, refunds, cancellations, or damaged items, please contact us at:

Kruzial
Website: Kruzial.com
Email: contact@kruzial.com