Terms of service
Terms of Service
Last Updated: May 1, 2026
Welcome to Kruzial. These Terms of Service (“Terms”) govern your access to and use of our website, kruzial.com, and any purchases made through our online store.
By visiting our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Kruzial
Kruzial is an online general store offering trending products to customers in the United States.
You can contact us at:
Kruzial
Website: Kruzial.com
Email: contact@kruzial.com
2. Eligibility to Use Our Website
By using our website, you confirm that you are at least the age of majority in your state of residence or that you are using the website with the consent and supervision of a parent or legal guardian.
You agree to use our website only for lawful purposes and in accordance with these Terms.
3. Products and Product Information
We make reasonable efforts to display product descriptions, prices, images, colors, sizes, availability, and other product details as accurately as possible.
However, we do not guarantee that all product descriptions, images, colors, pricing, availability, or other content on the website will always be complete, accurate, current, or error-free.
Product colors may appear differently depending on your device, screen settings, lighting, or display quality.
We reserve the right to update, modify, discontinue, or remove any product at any time without notice.
4. Pricing and Availability
All prices are listed in U.S. dollars unless otherwise stated.
Prices and product availability may change at any time without notice.
We reserve the right to correct pricing errors, product information errors, or availability errors at any time, including after an order has been placed.
If we discover an error in the price or availability of an item you ordered, we may contact you for instructions, cancel the order, or issue a refund if payment has already been made.
5. Orders and Order Acceptance
When you place an order through kruzial.com, you agree that all information provided is accurate, complete, and current.
After you place an order, you may receive an order confirmation email. This email confirms that we received your order, but it does not guarantee acceptance of the order.
We reserve the right to refuse, cancel, or limit any order for any lawful reason, including suspected fraud, unauthorized activity, product unavailability, pricing errors, shipping restrictions, or violation of these Terms.
6. Payment
We may accept payments through third-party payment providers, including Shopify Payments, PayPal, and Stripe.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment information is processed by third-party payment providers according to their own terms, privacy policies, and security practices.
Kruzial does not intentionally store full credit card numbers on its own systems.
7. Shipping and Delivery
Kruzial currently sells and ships orders within the United States only.
We make reasonable efforts to process and ship orders within the estimated time frames displayed on our website or communicated to you.
Shipping and delivery times are estimates and are not guaranteed unless expressly stated.
Delays may occur due to carrier issues, weather, high order volume, incorrect shipping information, product availability, holidays, or circumstances outside our control.
If we cannot ship your order within the advertised or promised time frame, we may contact you with an updated shipping estimate or offer a refund when required by applicable law.
If no specific shipping time is provided, we will follow applicable U.S. rules regarding shipment timing and refunds for online orders.
8. Incorrect Shipping Information
You are responsible for providing accurate and complete shipping information at checkout.
Kruzial is not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete shipping information provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply if reshipping is required.
9. Lost, Stolen, or Missing Packages
Once an order is shipped, delivery is handled by the shipping carrier.
If tracking shows that a package was delivered but you did not receive it, please contact the shipping carrier first and then contact us at:
contact@kruzial.com
We will review the situation and assist when possible.
Kruzial is not responsible for packages that are lost, stolen, or missing after being marked as delivered by the shipping carrier, unless the issue was caused by an error by Kruzial.
10. Returns, Refunds, and Cancellations
Returns, refunds, cancellations, damaged items, defective items, and incorrect items are governed by our Return and Refund Policy.
By placing an order, you agree to our Return and Refund Policy.
Please review the Return and Refund Policy available on our website for details about return eligibility, time limits, refund processing, non-returnable items, damaged items, and cancellation requests.
11. Product Use and Customer Responsibility
You agree to use all products purchased from Kruzial safely, responsibly, and according to any instructions, warnings, labels, or manufacturer guidance included with the product.
Kruzial is not responsible for misuse of products, failure to follow instructions, improper handling, allergic reactions, damage caused by customer misuse, or use of products in a way that was not intended.
Before using any product, you are responsible for reviewing all product information, warnings, ingredients, materials, and instructions when applicable.
12. Beauty, Wellness, Lifestyle, and Similar Products
Some products sold by Kruzial may relate to beauty, wellness, personal care, home, lifestyle, accessories, or similar categories.
Unless expressly stated, products sold by Kruzial are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Information provided on our website is for general informational purposes only and should not be considered medical, health, professional, or legal advice.
Always consult a qualified professional before using any product if you have allergies, sensitivities, medical conditions, pregnancy, or other health concerns.
13. No Professional Advice
The information on our website is provided for general informational and shopping purposes only.
Nothing on our website should be considered medical, legal, financial, professional, or technical advice.
You are responsible for deciding whether a product is appropriate for your needs.
14. Promotions, Discounts, and Coupons
From time to time, Kruzial may offer discounts, coupons, promotional codes, special offers, or limited-time promotions.
Promotions may be subject to additional terms, expiration dates, product exclusions, quantity limits, or other restrictions.
We reserve the right to modify, suspend, or cancel promotions at any time, to the extent permitted by law.
Promotional codes cannot be applied retroactively unless we choose to allow it.
15. User Accounts
If our website allows you to create an account, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.
You agree to provide accurate and current account information.
You must notify us immediately if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms or are used for unlawful, fraudulent, abusive, or harmful activity.
16. Prohibited Uses
You agree not to use our website or services for any unlawful, harmful, abusive, fraudulent, or unauthorized purpose.
You agree not to:
- Violate any applicable law or regulation
- Infringe upon the rights of Kruzial or any third party
- Submit false, inaccurate, or misleading information
- Use our website for fraud or unauthorized transactions
- Attempt to interfere with the security or operation of the website
- Upload or transmit viruses, malware, or harmful code
- Scrape, copy, or harvest data from our website without permission
- Use our website to harass, abuse, insult, harm, defame, or discriminate against others
- Attempt to gain unauthorized access to our systems, accounts, or payment processes
We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.
17. Intellectual Property
All content on kruzial.com, including text, images, graphics, logos, product descriptions, designs, icons, videos, website layout, and branding, is owned by Kruzial or used with permission, unless otherwise stated.
You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written permission.
The Kruzial name, branding, and website content may not be used in a way that causes confusion or suggests endorsement, sponsorship, or affiliation without permission.
18. Third-Party Tools, Apps, and Links
Our website may include or rely on third-party tools, apps, platforms, payment processors, analytics tools, advertising tools, shipping providers, or links to third-party websites.
These third parties may have their own terms, privacy policies, and practices.
Kruzial is not responsible for third-party websites, tools, apps, services, content, policies, or practices.
Your use of third-party services is at your own risk and subject to the terms and policies of those third parties.
19. Reviews, Comments, and User Content
If you submit reviews, comments, photos, messages, feedback, or other content to Kruzial , you confirm that the content is accurate, lawful, and does not violate the rights of any third party.
By submitting content to us, you allow Kruzial to use, display, reproduce, edit, and share that content for business, marketing, customer service, or website purposes, to the extent permitted by law.
We reserve the right to remove or refuse user content that we believe is unlawful, offensive, misleading, abusive, fraudulent, infringing, or otherwise inappropriate.
If we use customer reviews, testimonials, influencer content, or endorsements, we aim to follow applicable truth-in-advertising principles.
20. Accuracy of Website Information
We may update information on our website from time to time, but we are not required to update all information immediately.
Some information may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions and to update, modify, or cancel orders if any information is inaccurate, to the extent permitted by law.
21. Accessibility
Kruzial aims to provide a website experience that is accessible and user-friendly.
If you have difficulty accessing any part of our website, please contact us at:
contact@kruzial.com
We will make reasonable efforts to assist you and improve accessibility where possible.
22. Limitation of Liability
To the fullest extent permitted by law, Kruzial and its owners, employees, contractors, service providers, partners, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of data, loss of business, website errors, service interruptions, product misuse, shipping delays, or third-party actions.
Some states do not allow certain limitations of liability, so some of these limitations may not apply to you.
23. Disclaimer of Warranties
Our website and products are provided “as is” and “as available,” unless otherwise expressly stated.
To the fullest extent permitted by law, Kruzial does not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
We do not make any warranties beyond those expressly provided in writing or required by applicable law.
Some states do not allow limitations on implied warranties, so some of these limitations may not apply to you.
24. Indemnification
You agree to indemnify and hold harmless Kruzial, its owners, employees, contractors, service providers, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:
- Your use of our website
- Your violation of these Terms
- Your violation of any law or third-party right
- Your misuse of products purchased from Kruzial
- Any false, inaccurate, or misleading information you provide
25. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, share, and protect personal information.
By using our website, you agree to our Privacy Policy.
26. Governing Law
These Terms are governed by the laws of the United States and, where applicable, the laws of the state from which Kruzial operates, without regard to conflict of law principles.
If a dispute arises, the parties agree to first try to resolve the matter informally by contacting:
contact@kruzial.com
27. Changes to These Terms
We may update or modify these Terms from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
28. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining parts will remain valid and enforceable to the fullest extent permitted by law.
29. Entire Agreement
These Terms, together with our Privacy Policy, Return and Refund Policy, and any other policies posted on our website, represent the entire agreement between you and Kruzial regarding your use of our website and purchases from our store.
30. Contact Information
If you have questions about these Terms of Service, please contact us at:
Kruzial
Website: Kruzial.com
Email: contact@kruzial.com