Shipping policy
Shipping Policy
Last Updated: May 1, 2026
Thank you for shopping at Kruzial. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from kruzial.com.
By placing an order with Kruzial, you agree to this Shipping Policy.
1. Shipping Area
At this time, Kruzial ships only to the 48 contiguous United States.
We currently do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, APO/FPO, or DPO addresses.
We reserve the right to cancel orders that cannot be shipped to the address provided or to certain restricted locations.
2. Free Shipping Promotion
Kruzial may offer free standard shipping as a limited-time promotional offer.
This offer may be changed, suspended, or ended at any time.
If free shipping is not available for a specific order, any applicable shipping fees will be shown at checkout before the order is placed.
3. Order Processing Time
Orders are typically processed within 24 business hours, Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Processing time is the time needed to prepare your order before it is shipped.
4. Estimated Delivery Time
After processing, estimated delivery time is usually 5 to 12 business days.
Delivery times may vary depending on the destination, shipping carrier, product availability, order volume, holidays, weather, and circumstances outside our control.
Delivery times are estimates and are not guaranteed unless expressly stated.
5. Tracking Information
Once your order ships, you will receive a confirmation email with tracking information when available.
Please allow some time for the tracking information to update after the carrier receives the package.
6. Multiple Packages
Some orders may be shipped in multiple packages and may arrive on different dates.
If your order arrives in separate packages, you may receive more than one tracking number.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Kruzial is not responsible for delays, lost packages, returned packages, or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect or incomplete address, we may contact you to arrange reshipment. Additional shipping fees may apply.
8. Lost, Missing, or Delivered Packages
If tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier first and then contact us at:
contact@kruzial.com
We will review the situation and assist when possible.
Kruzial is not responsible for packages that are lost, stolen, or missing after being marked as delivered by the shipping carrier, unless the issue was caused by an error by Kruzial.
9. Shipping Delays
Shipping delays do not automatically qualify for a refund unless required by law or unless the package is confirmed lost or undeliverable.
If your order is delayed beyond the estimated delivery window, please contact us at:
contact@kruzial.com
We will review the status of your order and assist when possible.
If Kruzial cannot ship your order within the advertised or promised time frame, we will contact you with an updated shipping estimate or provide cancellation and refund options when required by applicable law.
If no specific shipping time is provided, we will follow applicable U.S. rules regarding shipment timing and refunds for online orders.
10. Taxes
Applicable taxes, if any, will be calculated at checkout based on the shipping address and applicable laws.
11. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at:
contact@kruzial.com
Please include your order number and photos or videos clearly showing the issue.
Damaged, defective, or incorrect items are handled according to our Return and Refund Policy.
12. Order Cancellations
Orders may be canceled within 24 hours after purchase, as long as the order has not been processed or shipped.
To request a cancellation, contact us as soon as possible at:
contact@kruzial.com
If the order has already been processed or shipped, we may not be able to cancel it. In that case, you may request a return after delivery, subject to our Return and Refund Policy.
13. Contact Us
If you have questions about shipping, delivery, tracking, or your order status, please contact us at:
Kruzial
Website: Kruzial.com
Email: contact@kruzial.com